HAYMAC Fencing & Timber Buildings Delivery & Collection In Store Terms & Conditions.
HAYMAC deliveries are on a multi drop lorry, we cannot offer a timed delivery slot for this service.
Free delivery is only available on a Friday to the advertised postcodes for orders over £150.00, for orders below this value please choose the appropriate postcode and cost for your delivery, deliveries are on a multi drop lorry, we cannot offer a timed delivery slot for this service.
HAYMAC timed delivery slot is available only to the advertised postcodes and the time slot is a 1hr 30minute delivery window.
HAYMAC deliveries are to a kerbside only location. If you have a driveway which we can get our delivery vehicle to we will leave your delivery on your drive. If we cannot get our delivery vehicle directly outside of your delivery address, please already have made arrangements to have help ready to carry the materials from our delivery vehicle to your address. Our delivery driver will only be allowed to offload your delivery to the side of our delivery vehicle; please remember fencing materials can be very heavy.
Please do not ask our delivery driver to carry your materials into your back garden, side alleyway or leave behind your gate or ‘’just slip a fence panel in for me’’. Unfortunately, we do not have the time on deliveries to do this, and we do not wish to offend you by refusing.
If you choose not to be at home to accept delivery of your materials and have requested HAYMAC leave the materials at your address without checks made for damage or quantities HAYMAC will not be liable for any damaged material claim or theft of materials once left at your address. Please always try and arrange for someone to be available to accept your delivery and check the materials and quantity delivered.
You can by prior arrangement with our office make special arrangements for delivery of your materials. Any special delivery arrangements must be annotated on your delivery ticket so our delivery team are aware of any special arrangements you have made with our office. Please be aware there will be a charge made to accommodate your special delivery arrangements.
Any materials that are damaged must be reported to our delivery driver at the time of delivery, any damaged items will be returned to HAYMAC and a replacement made.
WE DO NOT HAVE A RETURNS POLICY. At HAYMAC’s discretion we may accept some products returns. Please note that items which you have over ordered, or ordered incorrectly will not be collected and returned to HAYMAC for a full refund. If we have to collect from you, you will be charged the same fee for collection as charged for delivery- if you have had a free delivery, you will be charged the delivery rate for your postcode, please make sure any items you want collecting are at the front of your property or where we delivered to initially and are in ‘as delivered’ condition. For all returns, a 20% restocking fee will be deducted from any refund you receive for timber products and a 40% restocking fee will be deducted from any refund you receive for concrete products. Please note; we do not take back bags of cement or postmix.