1.0 HAYMAC offer a 12-month guarantee against material defect and workmanship.

1.1 HAYMAC offer a 10yr guarantee against timber rot on our Tanalised close board fence panels- this guarantee allows for the replacement of the parts of the panel that have suffered timber rot or the complete replacement of the fence panel at the discretion of HAYMAC. Our 10yr fence panel guarantee is limited to the replacement of parts or the complete panel only and offers no costs against labour to replace or repair the panel, delivery or installation costs or any consequential loss attributed to the defect. The 10yr guarantee on our Tanalised fence panels is limited to panels that have been correctly installed and are installed at a level above ground which ensures contact with the soil / ground moisture has been avoided for the life of the panel as installed and that general maintenance has been regularly under taken within the guidelines for maintenance of the product- see ‘care of your HAYMAC timber product’.

1.2 All timber gates are subject to twisting and warping, please treat your gate as soon as it has been installed with a good quality stain or paint produced for the treatment of exterior timber joinery quality products to help against your gate twisting with changes of ambient air moisture content.  Please avoid using basic fence panel treatments as these are not suitable for your gate. HAYMAC will not be responsible for your gate twisting due to timber being a natural product and as such is not classed as a defect and covered by our guarantee.

1.3 Tanalised timber used in the manufacture of HAYMAC products is not water repellent, all timber products will require weatherproofing and painting after installation to ensure the longevity of your product.  Although your HAYMAC Tanalised closeboard fence panels are not required to be painted or weatherproofed as they are not designed to be used to provide a watertight fence, the lifespan of your fencing will be greatly enhanced with annual applications of a good quality fence treatment.  HAYMAC accept no responsibility for any damage caused through water penetration due to inadequate weatherproofing and painting of any of our products.

1.4 HAYMAC offer no guarantee against any timber product that is in contact with the ground / soil against timber rot. All timber fence and gate posts are Tanalised which offers the best available protection for the timber post. To prolong the life of the post and provide as best as possible protection against timber rot please have a post save sleeve fitted to your timber post.

1.5 Timber is a natural product and will suffer from cracks, splits, shrinkage, expansion, warping and twisting which is not considered to be a material defect and is not detrimental to the timber or the product it is used for and as such is not covered by our 12-month material defect guarantee.

1.6 TGV boarding & Feather edge boards used for the construction of fence panels and gates will have knots- these knots may become loose and fall from the boarding- as timber is a natural product this is not a defect and as such is not covered by our 12-month material defect guarantee.

1.7 HAYMAC offer no guarantee on any Waney Lap Fence panel.

1.8 All guarantees are limited to the original purchaser and will only be upheld on production of your original receipt.

Please always follow the guidance notes available for download from our website for caring for your HAYMAC timber product.